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PRIVACY POLICY

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At Grenalix, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it and the rights you have regarding that information.

1. Who We Are
Grenalix is operated by:
Nordiva Commerce UG (haftungsbeschränkt)
Billwerder Neuer Deich 91, c/o Ismail Cetinkaya, 20539 Hamburg, Germany
Email: info@grenalix.com

2. What Information We Collect
When you browse our website or place an order, we may collect:

  • contact details, such as your name, email address, phone number and delivery address;

  • order details, including the items purchased, order total and payment confirmation;

  • technical data, such as your IP address, browser type and device information, collected automatically when you use the site;

  • records of any communication with our customer support team.

We collect only the personal data needed to process your order and provide support.

3. How We Use Your Information
We use your data to:

  • process and fulfil your orders;

  • respond to your questions and support requests;

  • improve our website and product range;

  • meet our legal and tax obligations;

  • send marketing communications, but only where you have given your consent.

4. Legal Basis for Processing
We process your personal data under the EU General Data Protection Regulation (GDPR). The legal basis is the performance of a contract, our legal obligations, our legitimate business interests or your consent.

5. Sharing Your Information
We never sell your personal data. We may share it with:

  • shipping carriers, so your order can be delivered;

  • payment processors, to complete your transaction securely [name your payment provider(s) here, e.g. PayPal, Stripe, Klarna];

  • IT service providers who help run our website;

  • authorities, where we are legally required to disclose information.

Every third party we work with is contractually required to handle your data securely and in line with applicable data protection law.

6. Data Retention
We keep personal data only as long as needed for the purposes described in this policy, or as required by German tax and commercial law. That law can require us to keep certain order and invoice records for several years.

7. Your Rights
Under the GDPR, you have the right to:

  • access the personal data we hold about you;

  • have inaccurate data corrected;

  • have your data deleted, subject to legal retention obligations;

  • object to, or ask us to restrict, certain processing;

  • receive your data in a portable format;

  • withdraw your consent at any time where processing is based on consent.

You also have the right to lodge a complaint with a data protection supervisory authority. In Hamburg, this is the Hamburg Commissioner for Data Protection and Freedom of Information.

To exercise any of these rights, contact us at info@grenalix.com.

8. Cookies and Similar Technologies
Our website may use the following types of cookies and similar technologies:

  • Essential cookies are needed for core functions such as the shopping cart and checkout.

  • Preference cookies remember settings such as language or currency.

  • Analytics cookies help us understand how the site is used so we can improve it [name your analytics tool here, e.g. Google Analytics].

  • Marketing cookies help deliver relevant advertising or measure campaign performance [name any marketing or email tool here, e.g. Meta Pixel, Klaviyo, Mailchimp].

In line with German and EU law, non-essential cookies are only activated after you give consent through our cookie banner. You can change or withdraw your consent at any time in your cookie settings or browser preferences.

9. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmitting data over the internet is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy
Our website is intended for adults. We do not knowingly collect personal data from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Updates will be published on this page.

12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Grenalix
Billwerder Neuer Deich 91, c/o Ismail Cetinkaya, 20539 Hamburg, Germany
Email: info@grenalix.com

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