Cancellations | grenalix.com

CANCELLATIONS

We understand that plans change. Here's how order cancellations work at Grenalix.

Cancelling Before Shipment
If you need to cancel an order, contact us as soon as possible at info@grenalix.com with your order number. If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method.

Cancelling After Shipment
Once an order has shipped, we can no longer cancel it. You are welcome to return the item after it arrives, in line with our Refund and Returns Policy.

Personalised or Made-to-Order Items
Some products, such as engraved boards or custom-made pieces, are personalised or made to order. These can only be cancelled within a short window after ordering, before production or preparation begins. Where this applies, it will be stated on the product page.

Right of Withdrawal
As a consumer in the European Union, you also have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Please see our Refund and Returns Policy for full details on how to exercise this right.

Order Changes
If you'd like to change an item, size or quantity in your order, contact us as quickly as possible. If your order has not yet entered processing, we'll do our best to make the change.

How to Request a Cancellation
Email us at info@grenalix.com with:

your order number;
the reason for cancellation, if you're happy to share it.

Our team will confirm your cancellation and next steps by email.